Privacy Policy

1. Introduction

Big Jack Potatoes (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website bigjackpotatoes.co.uk, use our services, or interact with us online or in person.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Place an order through our website or in-store
• Sign up for newsletters, offers or loyalty programmes
• Enter competitions, complete surveys, or join promotions
• Contact us for customer support or general enquiries

This may include:

• Full name
• Email address
• Contact number
• Delivery or billing address
• Payment details (handled securely via third-party providers)

We also collect technical data (such as browser type and device information) and usage data via cookies to enhance your experience on our website.

3. How We Use Your Information

We use your information to:

• Process orders and provide customer support
• Improve our website, products, and customer experience
• Communicate with you regarding orders, promotions, or news (with your consent)
• Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell or lease your personal data. We only share information with:

• Trusted third-party service providers for deliveries, payments, and marketing (under strict confidentiality agreements)
• Government bodies or legal authorities where required by law

5. Data Security

We implement technical and organisational measures to protect your data. However, please note that no online system is entirely immune to risks.

6. Your Rights

You have the right to:

• Request access to the data we hold about you
• Ask for corrections to inaccurate or incomplete information
• Request erasure of your personal data
• Withdraw consent to receive marketing communications at any time

For any data requests, please email info@bigjackpotatoes.co.uk.

7. Cookies

We use cookies to enhance site functionality and personalise your experience. You can disable cookies in your browser settings, although some features of the website may not function as intended.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us: